The ultimate goal of information technology (IT) within an education environment is to ensure every student, teacher, and administrator has access to the appropriate technology resources necessary to support and enhance the instructional experience with positive outcomes. Successful integration of IT throughout the organizational enterprise supports this goal.

Hardware, software, infrastructure, and support services must be appropriate to the instructional goals of the institution and must be reliable. Support processes must be in place so that inevitable failures are quickly resolved with minimal impact on instruction and operations. Teachers and administrators must also have the appropriate training and professional development in the use and integration of technology within the curriculum.